Return Policy

At OtisArnold.com, we strive to ensure your complete satisfaction with our premium coat collection. If, for any reason, you are not entirely satisfied with your purchase, we have outlined a transparent and hassle-free return policy to facilitate a seamless process.

Eligibility Criteria:

  1. To be eligible for a return, your coat must be unused, unwashed, and in the same condition as received.
  2. Returns must be initiated within 30 days of the purchase date.

Initiating a Return: To initiate a return, please follow these steps:

  1. Email our customer support team at feedbacksupport@otisarnold.com to notify us of your intention to return.
  2. Provide your order number, details of the coat you wish to return, and the reason for the return.
  3. Our customer support team will guide you through the return process and provide you with the necessary instructions.

Shipping Your Return:

  1. Once your return is approved, you will receive instructions on how and where to ship the coat.
  2. Please use a trackable shipping service to ensure that we receive your returned item.

Inspection and Processing:

  1. Upon receiving your returned coat, our team will inspect it to ensure it meets the eligibility criteria.
  2. If the return is approved, a refund will be processed to the original method of payment within a reasonable timeframe.

Exclusions:

  1. Customized or personalized coats are not eligible for return unless they are defective or damaged.
  2. Items purchased during promotional events or sales are subject to the terms of those promotions and may have different return conditions.

Refunds:

  1. Refunds will be issued for the cost of the coat, excluding any shipping charges incurred.
  2. Refunds will be processed within a reasonable timeframe after the return is approved.

Contact Us: If you have any questions or concerns regarding our return policy, please contact our customer support team at feedbacksupport@otisarnold.com. We are here to assist you.

By shopping with OtisArnold.com, you acknowledge and agree to abide by the terms and conditions of this return policy.